Marchetti Moissanite
MARCHETTI ASSISTANCE
Returns & Refunds
Your satisfaction matters to us.
We want every Marchetti piece to feel special from the moment it arrives. If you are not fully satisfied with your order, please contact us and our support team will assist you.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
Unused
Unworn
In its original condition
Returned with the original packaging
Returned with any included certificate or accessories
Items that show signs of wear, damage, or alteration may not be accepted.
Non-Returnable Items
For hygiene and quality reasons, we cannot accept returns on:
Earrings
Custom or personalized items
Items damaged due to misuse
Items returned without original packaging or certificate
Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery.
Please include:
Order number
Full name
Clear photos of the item and packaging
A short description of the issue
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Contact Us
To request a return or refund, please contact us at:
support@marchettimoissanite.com
Please include your order number and email used at checkout.